We are about to get three feet of snow in New York, maybe much more. Everyone is in prep mode. Everyday schedules are being disrupted. Most airlines are canceling flights in and out of NY. Digital savvy people are flocking to Twitter and Facebook to tell their woes. The following was posted on Facebook this morning by a Broadway producer friend, Douglas Denoff. I just had to share it with you. Many of you have expressed similar frustrations.

Doug Denoff gave me permission to share his post from Facebook this morning.

Dear Thomas Horton, CEO of AMR corp (American Airlines)

You’re Fired!

I’m a Platinum customer. Took my first AA flight on October 22, 1961 (still have my wings and certificate) and have been almost 100% loyal to AA for all XC and international flights since then. That’s certainly worth nothing.

Obviously the coming storm would result in schedule changes. I was to fly to LA on AA 1 9AM Saturday morning for a special event Saturday night and the Grammys on Sunday.

Last night I tried to check the status – your home page shows NO special info. Logged in at 10:20 PM and tried to retrieve my reservation – ‘the system cannot access your reservation’. spent :23 on hold and got nobody. Woke up at 5:30 THIS morning, still can’t retrieve MY reservation but checking general flight status there are NO flights on Saturday. Called and found flight 1 was cancelled at 7PM YESTERDAY and I was not rescheduled for ANY first available flight.

NWS shows that the storm should CLEAR by Saturday AM – so why are your ops people canceling THOSE flights this soon?

1. WHY didn’t I receive proper notification by text, email or phone call when my flight was cancelled? Checked ‘notification center’ on the fancy new redesigned website and find NO notifications enabled (they’ve been there for 20 years) – and NO option to enable a notification for a cancelled flight; only change of gate, change of ‘connecting flight’, or change of baggage claim – i guess your web redesign sort of forgot the important one; the flight itself! AND when I booked the flight, the notification section was also filled-in so why didn’t it work? Material breach of contract #1

2. all available flights for today are already booked – HAD I received proper notice per our contract, I could have tried to get on an earlier flight. Breach #2

3. Agent today rebooked me on a 4:45 flight saturday that will cause me to miss most of the special event. Waitlisted for earlier flight late today but apparently there’s no way to AUTOMATICALLY move me to that flight, nor will I apparently get any kind of notification that a seat opens up. “there’s no automated way to notify you” – REALLY???? are you kidding? You’re making the nice people in the call centers take the heat for all this? Breach #3

4. You just went bankrupt, screwed many of your creditors (how much did you pay yourself in spite of giving up “stock awards and bonuses” – how generous?) – yet you’re spending all kinds of money on ‘rebranding’ the airline with new logos, new paint jobs on the planes, a redesigned website that apparently cleared out all important data such as notifications. Why – who cares? And by the way, why on that redesigned website are, on Feb 8, are you defaulting travel dates to MARCH for new flight bookings – that already caused a mis-booked trip for me and I guarantee you i’m computer savvy? What about the important part of your business – communicating with your ‘valued’ passengers, whether they have elite status or not?

Don’t invoke ‘act of god’ baloney about the weather. I’m a commercial pilot and certainly know how to avoid weather and how to plan for alternatives to get myself and my passengers safely to a destination in a timely manner when weather comes. Are you listening to your chief pilot and talented weather staff or are you listening to some McKinsey MBA? Or are you listening at all?

David Neeleman, the founder of JetBlue, stepped down in shame after failing to do the right thing for his passengers during a storm. Save my friend Peter Greenbergand the rest of the news media the trouble of calling you on the carpet today and take a hike!!