Tech Support for Older People

There was a time when children thought their parents were the smartest people on Earth. Thank you technology for changing all of that.

Now we have to beg our adult children to help us when we get stuck trying out new smartphone apps, software programs, and gadgets. On our trip to see Whitney this weekend we brought along our new GoPro Video camera because it was stuck in a position that would only record our feet. Instantly, Fredrick, Whitney’s boyfriend, adjusted it for us. Then I had Whitney show me for the fifth time how to save changes from an Excel chart on my iPad mini, and finally we discussed the value of printing from your iPhone.

I thought it was a very productive trip. Whitney wonders if I was always slow to learn. I find that I am no different than most folks my age even though I am involved in the tech world. Unless we constantly use a piece of technology, we forget how it works.

A group of Google techies has come to the rescue. They launched TeachParentsTech.org, a “tech support care package” that’s meant to teach parents about computer basics. There are 50 basic how-to videos that cover topics from copying-and-pasting to sharing large files.

Click here to see the 50 videos that can help you with tech support.

Thank you Max Kahn for letting me know about this.

5 thoughts on “Tech Support for Older People

  1. Nothing that happens to me is ever on the videos or in the manuals. If I call tech support they waste my time resetting things,telling me to turn it off and on or to pull out the sim card. Eventually they say, I’ve never heard of this happening. I guess I should have had kids.

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