Even though Jeff Bezos is now worth $151.4 billion, it doesn’t mean that he didn’t throw a hissy fit this past Monday when his company’s website went down minutes after Amazon Prime Day 2018 started. I heard he went crazy. This event was in the making for more than a year.
Why didn’t someone predict that such a disaster could happen? I would have easily been the one to question the capacity of the servers. What makes me so insightful? The answer is obvious. Experience.
We had a client who was introducing a free WiFi cell service on a technology called voice over Internet (VoIP). Our PR agency, HWH PR, convinced David Pogue, then a writer for the New York Times, to cover the introduction. Our client, Line2, opened for business the day David ran the story. Seventeen thousand folks read the piece and immediately went to the website to sign up for the service.
It didn’t take long for the entire system to go down. That was a decade ago, and it took over a week to get the website working again. All the orders were gone and we had to start all over. It was a nightmare, but I learned a great lesson. Find out if a server can handle thousands, or millions, of folks accessing a website at the same time. Probably not. Heavy duty backup systems need to be put into place.
I do feel bad for the richest man in the world. I feel worse for the people he blamed. I’m sure it was not a pretty scene. Bezos’ ego was being tested. It wasn’t that he was losing money. It was that his company was out-of-control. For a man who seeks complete perfection, this was a day he never wants to see again.