Open Table, the online website that lets you book tables at most restaurants, must be reading the minds of many diners. They are working diligently on a software program that will allow patrons to pay for their checks within an Android or iPhone app. I also found out, from some business friends close to the San Francisco company, that Open Table is also experimenting with a new software program that may even allow us to order our food from our smartphones in order to bypass the waitstaff.
Personally, I am not sure how I feel about that. There are pros and cons. There is no question that a good waiter or waitress can enhance the dining experience immensely. However, lately I have seen the reverse. Many times over the last few years, I have been totally frustrated when three people out of a foursome are brought their plates leaving one person hanging and feeling victimized, or when the waiter serves me my friend’s meal and gives her mine, or when you ask for milk for your coffee and he delivers it ten minutes too late.
Maybe I am just getting older and have less tolerance. I remember fine dining being fine. Today, I recommend a restaurant to folks and I worry more about whether the service will be good than the taste of the food. I am hopeful that Open Table’s new program is a decent remedy, although I am also concerned about people losing their jobs.
So far, Open Table’s software will focus on allowing diners to pay for the meal on their phone. At the end of the meal, they will be able to review the check, add a tip, and then pay for it with a touch of a button.
OpenTable has 28,000 restaurants and 450 million diners worldwide. It generates most of its revenues from monthly subscription fees from restaurants.
OpenTable will be adding convenient features more and more as a result of its $11 million acquisition in June of Just Chalo, a mobile payments processor specializing in restaurants.

