This happened at a New York Airport . This is hilarious. I wish I had the guts of this girl.

An award should go to the United Airlines gate agent in New York for being smart and funny, while making her point, when confronted with a passenger who probably deserved to fly as cargo.

For all of you out there who have had to deal with an irate customer, this one is for you.

A crowded United Airlines flight was cancelled.  A single agent was re-booking a long line of inconvenienced travelers.  Suddenly, an angry passenger pushed his way to the desk. He slapped his ticket on the counter and said, “I HAVE to be on this flight and it has to be FIRST CLASS.”

The agent replied, “I’m sorry, sir. I’ll be happy to try to help you, but I’ve got to help these folks first; and then I’m sure we’ll be able to work something out.”

The passenger was unimpressed.  He asked loudly, so that the passengers behind him could hear, “DO YOU HAVE ANY IDEA WHO I AM?”

Without hesitating, the agent smiled and grabbed her public address microphone.

”May I have your attention, please?”, she began, her voice heard clearly throughout the terminal.  “We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS.  If anyone can help him with his identity, please come to Gate 14”.

With the folks behind him in line laughing hysterically, the man glared at the United Airlines agent, gritted his teeth, and said, “F*** You!” Without flinching, she smiled and said, “I’m sorry sir, you’ll have to get in line for that, too.”

Life isn’t about how to survive the storm, but how to dance in the rain.

Returning To Work

We are all Zooming but do you know the do’s and don’ts to a proper Zoom? Lois Whitman-Hess, Steve Greenberg and David Nieves, give you the low down in this edition of LOBOC (Lying On The Beach On Camera) Powered by HandLNewYork.com.

https://youtu.be/fASmBa5M4LI

https://youtu.be/fASmBa5M4LI

https://youtu.be/fASmBa5M4LI

Honoring Healthcare Workers And First Responders

The Navy Blue Angels flew over South Florida this afternoon in a salute to healthcare workers and first responders.

At 1 p.m., they left over the Boca Medical Center and came down Federal Highway before passing over Miami Beach and downtown Miami, heading south to Homestead before heading north.

Their route takes them over some of the area’s biggest medical centers, including Boca Medical Center, Broward General, Joe DiMaggio’s Childrens Hospital, Jackson Memorial and more. Photos by Eliot Hess

A few months ago you never heard of Zoom. Today, you use it several times a week. I think you should consider taking the online Zoom course I took earlier this week.

The Zoom people gave me permission to share this with you. It’s a recap of what they taught us. There are a ton of options that will surprise you and make your communications with groups so much fun and productive. If you want to view my lesson, or take one on your own, just email me. loisw@hwhpr.com.

Tomorrow I will cover Zoom Etiquette. Some folks need to learn online manners. I’m not saying that I don’t have my faults, but oy, the things I have seen.

I read the book and this was icing on the cake

One of the World’s Best Restaurants Might Not Reopen for Business
Eleven Madison Park’s chef-owner says coming back is a question mark.

Read in Bloomberg Businessweek: https://apple.news/A0rFQzYbiRlmOL__uTpZcaQ

3 hospital workers gave out masks. Weeks later, they all were dead.
The coronavirus has taken a steep toll on the often-invisible army of employees who keep New York hospitals running.

Read in The New York Times: https://apple.news/AgA6JgehaQhGeqslBQpzyLg

How Hair Salons Will Be Transformed by the Global Pandemic | Vogue

https://www.vogue.com/article/hair-salons-covid-19-global-pandemic

How Are Rich People Getting Richer During the Coronavirus Pandemic? | GQ



https://www.gq.com/story/rich-people-getting-richer-coronavirus-pandemic

Thank you Leslie Mark Alter

Allen Hirsch is a painter, writer and tech entrepreneur. He lives in Soho. The New York Times produced the Op-doc, “Long Live Benjamin,” on the artist and his monkey which won an Emmy in 2018.

He often looks out the window of his loft/studio on Lafayette Street and paints what he sees. For the first time ever, the streets have been empty. Below are several interpretations of what he witnessed during the last eight weeks.

Now, The Miami Beach Perspective

How Can There Be So Much Talent In One Family?

https://youtu.be/kNrj87Q-4Yk

https://youtu.be/VO9_p7ioOYA



Thank you so much to those members of my family, and to my friends, who graciously contributed to the Supplies For Success Charity that I am involved in. We donate school and art supplies to children in need. 

Because of you, we were able to send 200 CareKits to Joe DiMaggio Children’s Hospital in Hollywood, Florida. I am so grateful for your help.

I am working very hard to help many more children’s organizations.

I need many more contributions. Please help.

Thank you

 https://secure.givelively.org/donate/supplies-for-success-inc/eric-richenstein-memorial-fund/lois-whitman-hess

Supplies for Success was founded in Sagaponack, Long Island in 2002 by Mindy Richenstein. It’s an independent 501(c)(3) public charity.  Since its inception, more than 100,000 children have received school and art supplies.

 https://www.suppliesforsuccess.org/