You have got to be kidding me American Airlines. I can’t believe you designed the arm rests on the 777’s to house the remote control for the entertainment system, lights, and to call the flight attendant.

What were you thinking?

Everytime I leaned on the arm rest, the flight attendant showed up at my seat. After the fourth call, the attendants knew to ignore me. I was so crazed and uncomfortable. Every time we hit a little turbulence, I jabbed myself trying to hold on to the arm rests.

I’m sure you are aware that there is such a thing called “human computer interaction.” You couldn’t have possibly asked someone in that field to bless the design of this arm rest. It just doesn’t make any sense.